Chisel Software

Answers to Frequently Asked Questions

Installation


I have installed to a network and the installation seems to have worked correctly. Why doesn't my application work?

You may not have write access on the network. You must have administrative access when installing to the system directory.

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What do I do when a file does not self-register in the install.log?

Here are four reasons a file may not self-register:

  1. The file doesn’t need to be self-registered.
  2. The file could be missing a dependent file, or a dependent file might need to be self-registered.
  3. It could be a third party OCX/DLL that needs to be registered manually with regsvr.exe.
  4. The file could be corrupt.

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How do I register my DLL or OCX when the self-register feature has failed to register them?

Use regsvr32.exe to manually register any OCX, or DLL using the following command:

Regsvr32.exe C:\Winnt\System32\filename.dll

You may need to unregister the OCX, or DLL first with the following command:

Regsvr32.exe /u C:\Winnt\System32\filename.dll

Regsvr32.exe may be found in your Windows directory, or it can be downloaded directly from our web site:

regsvr32.exe 30 Kb

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Why do my DLL files get replaced with short filenames when I install them?

This is a feature with Windows 95. If your DLLs are replaced while they are in use, and version checking is on, then they will be replaced with short filenames. Close all applications before installation to preserve the long filenames.

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Where is the registry key for registered shared DLLs?

HKEY Local Machine\Software\Microsoft\Windows\Current Version\Shared DLLs

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If I get a GPF or GLBSSTUB during self-registration, how can I tell what file is causing it?

Run the installation EXE with a /m1 command line switch. This will tell you which file is causing the problem.

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Why won't my Uninstall work under Windows 3.1? I get the error message, Unable to find install.log.

Make sure that you put the install.log pathname in the command line. If you want to run your uninstall with a /A and /S, make sure that you don't put a space in-between them.

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Why does my installation hang at the very end on an NT 4.0 Server machine?

This is a problem with NT 4.0 Server, as it has a very poor Win16 sub-system. Try closing down all of your other applications that may be running.

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How do I do an install for a network server/workstation configuration?

Install normally to the server. After installation, copy the exe off of the server and install it locally in each workstation.

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Why won't the Uninstall remove the icons that I've created?

Make sure that the icons are not DOS icons. If so, change their extensions from lnk to pif in the Create Shortcut action item, making sure they are not using long filenames.

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How do I run my install in manual mode?

Chisel Software's software installation files have command line options that can be used to install our products in different ways. This is useful for a number of reasons. For example installing to a network version of Windows can cause problems if the user does not have write privileges to some of the Windows directories. Using Manual Mode installation allows you to nominate alternative directories.

The following installation modes are available:

Test Mode
When you run the installation executable with the /T command line option, the installation script will be tested. Although the installation will look the same, no changes to your system will be made. No files will be copied and no INI or Program Manager changes will be made. This mode is useful in testing an installation before any files are copied.

Manual Mode
The /M option runs the installation in manual mode. You will be prompted for the locations of your Windows, System, and Temp directories. You can specify any directories, if they do not exist they will be created. Any changes to INI files will be saved into the Windows directory you specify. With this option you can have the installation run without installing any files into your real Windows and System directory. You can then manually copy the files to their proper destination.

Extract Mode
The /X command line option allows you to extract single files from the installation executable. The files that are contained in the installation executable will be listed along with the file dates and sizes. You can then select a file and choose the directory to place the file into. If you follow the /X option with a pathname, all of the files in the installation executable will be placed into that directory. If the directory does not exist, it will be created.

The /Z command line option acts exactly like the /X option except Windows will be exited after the files are extracted. This can be useful for BBS operators that want to perform virus scanning on all of the files in the installation executable.

Silent Mode
The /S command line option must be placed at the beginning of the command line. This option can be used to create a silent installation, no background or progress dialogs are displayed during the installation when this option is specified. Normally this option is followed by the pathname of an INI file that contains all of the answers to the normal prompts displayed during the installation. The installation executable can use these values instead of prompting for them. This option can be useful for network administrators that wish to install software remotely over a network.

For example to install QUERYer in manual mode:

Select Run on the Start Button and enter: QRYER41.EXE /M

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